Frequently Asked Questions
Everything you need to know about your Bob beauty journey.
Are Bob products cruelty-free and vegan?
Yes, all Bob products are 100% cruelty-free and vegan. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.
What is your return policy for opened products?
We want you to love your routine. If you are not satisfied with a product, you can return it within 30 days of purchase, even if it has been opened and lightly used.
Do you offer international shipping?
Currently, Bob ships to the United States, Canada, and the UK. We are working hard to bring our beauty essentials to more countries very soon.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.